Help

One page per network, per screen and per question, written against what the app does today. Stuck? Email support@affcheck.com; a reply in two business days.

How AffCheck works, start to finishThe cycle in four steps: export your Shopify orders, import your network’s pending transactions, review what is flagged, decline before the deadline.Updated 24 September 2026
Import your Awin transactionsExport pending Awin transactions from Awin Classic or the new Awin platform, import them into AffCheck, and what the auto-validation period means.Updated 24 September 2026
Contact support: email, hours and reply timesEmail support@affcheck.com from the address you signed up with. Support is by email on business days; please allow up to two business days for a reply.Updated 24 September 2026
Export your Shopify ordersWhere the Orders export lives in Shopify admin, which date range to pick, why the file can arrive by email, and which columns AffCheck reads.Updated 21 September 2026
Import a network exportHow the Imports screen reads a pending-transactions CSV in your browser, what it stores, and what happens when it asks you to match the columns.Updated 21 September 2026
Import your CJ Affiliate commissionsExport the CJ Commission Detail report, import it into AffCheck, and why CJ’s deadline is the 10th of the month rather than a number of days.Updated 21 September 2026
Import Rakuten Advertising transactionsImport a Rakuten Advertising transaction export into AffCheck, what the 90-day transaction update window means, and what we have not verified yet.Updated 21 September 2026
Import your impact.com actionsImport impact.com actions into AffCheck before they lock, and how reversals and modifications map to the declines and amends AffCheck suggests.Updated 21 September 2026
Import your Webgains transactionsImport a Webgains transactions export into AffCheck, and the validation period in the Webgains advertiser terms: 35 days by default, 50 at most.Updated 21 September 2026
Import your Partnerize conversionsImport a Partnerize conversions export into AffCheck, how rejections work on Partnerize, and which parts of the advertiser flow we cannot confirm.Updated 21 September 2026
Import your Tradedoubler transactionsImport a Tradedoubler transactions export into AffCheck, and the validation period on the Grow plans: 15, 30 or 60 days per service order.Updated 21 September 2026
Import from any other networkAffCheck reads any transactions CSV. What the six required columns are, how to map them once, and what to enter as the validation period.Updated 21 September 2026
Work through the review queueHow the review queue groups flags by reason, what the four totals mean, how to decide a row or a whole group, and what a changed suggestion is.Updated 21 September 2026
Reason codes R01 to R07 explainedWhat each AffCheck reason code means, which Shopify facts it was raised from, what it suggests and what to write in the network’s reason box.Updated 21 September 2026
Keyboard shortcuts in the review queueThe six keys that move, select and decide rows in the review queue on a desktop, and when they are deliberately inert.Updated 21 September 2026
Deadlines and validation periodsHow AffCheck dates every pending transaction, where each network’s default period comes from, and why the dates are the network’s UTC calendar day.Updated 21 September 2026
Voucher rules: who owns which codeAssign a discount code or a code family to its publisher, what the trailing star matches, the 500-code cap and why unowned codes are never flagged.Updated 21 September 2026
The activity log: who did what, and whenEvery decision, import and undo in the workspace as plain sentences, with filters, a CSV download, and how long the record is kept.Updated 21 September 2026
Store settings: name, currency, timezone, tagsWhat each setting on the store settings screen changes, what changing the currency or timezone does to figures you already have, and how to take your data out or delete the store.Updated 21 September 2026
Undo an import you did not mean to runThe wrong file, week or network: what undo deletes, what it keeps, the typed confirmation above 100 rows, and what happens to the review queue.Updated 21 September 2026
When an import fails or gets stuckWhat each import state means, how long “working” is normal, what the reference number is for and when “Try again” fixes it.Updated 21 September 2026
Upload your decisions to your networkWhere each network takes declines, amends and corrections, which file format it expects, and what to check before your first upload.Updated 21 September 2026
The Monday emailOne email a week with the commission about to be auto-approved: when it arrives, what it says, how to turn it off, and who in the workspace gets it.Updated 21 September 2026
Billing, plans and what each includesWhat Free, Starter, Growth and Pro include, how the limits are counted, how to upgrade or cancel, and what happens to your data if you stop paying.Updated 21 September 2026
Delete your data or your workspaceHow long AffCheck keeps merchant data, how to download everything it holds, and what deleting a workspace or an account removes.Updated 21 September 2026